Our Promise
100% Authentic Products made with Quality.
100% Customer Satisfaction. Always
100% Safe. Using End to End data encryption.
OUR PROMISE STATES THE FOLLOWING:
If unsatisfied for any sort of reason and the item has not been opened or damaged (Exclusions include shipping*) Then under Promise* a customer may return the product to our (STATE YOU LIVE IN) WAREHOUSE within 7 Business days and receive a FULL REFUND.
SHIPPING AND DELIVERY
Here, our goal is to offer you the best shipping rates, and fast delivery no matter what part of the world you are in. Every week we are sending out hundreds or thousands of packages to happy customers around the world. Since most of our products are highly unique and not found in stores, it can take a long time to get them especially after an influx of orders.
As a rule of thumb, the shipping can be broken down into two parts: Processing time: order verification, checking and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
Shipping Time: this is the time it takes to get from our warehouse to your home. International shipping usually requires 10-20 days, while USA orders can take less time. Almost all orders are sent out with ePacket, which is a US postal service product. This means you get a tracking number you can follow up with.
FAQs
How long will it take to get my orders?
Due to the influx of orders from our ongoing sale, there will be a slight delay in dispatch. Rest assured, all orders will be shipped within a 24-48 hour timeframe.
Depending on your geographic location, the delivery may take approximately 5-7 business days.
How do i care for my items?
1. Hand wash or use a delicate cycle: To keep your shapewear looking its best, it's important to handle it with care. Hand washing is the gentlest way to clean your shapewear, but if you prefer to use a washing machine, be sure to use a delicate cycle.
2. Use mild detergent: Harsh detergents can damage the delicate fabrics used in shapewear, so it's best to use a mild detergent. Avoid using fabric softeners and bleach, as they can also damage the fabric.
3. Air dry: After washing your shapewear, don't put it in the dryer. Instead, lay it flat or hang it to air dry. Avoid exposing it to direct sunlight, as this can cause the fabric to fade.
4. Store carefully: To prevent your shapewear from getting stretched out of shape, store it carefully. Fold it neatly and store it in a drawer or on a hanger. Avoid storing it in direct sunlight or in a humid environment.
5. Replace when necessary: Shapewear is designed to provide support and contouring for your body, but over time, the fabric may lose its elasticity and effectiveness. Replace your shapewear when it no longer provides the desired support or if it becomes worn or damaged.
Any questions?
Our customer service team is here to help you: support@getsnatchie.com
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
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